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A lot has changed in the last two years for the Philippines’ largest telecoms operator PLDT and its mobile unit Read more

The 5 main reasons why software consolidation is top of mind for CIOs (and how to approach it yourself) - Optimizely

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The Guide to Escalation Management in Customer Service - Freshdesk

17 Customer Service Chatbot Examples (& How You Should Be Using Them)

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The Next Big Thing: 14 App Ideas That Could Make You Millions, by Sophia Martin

Top 15 Tips for Success in Live Chat on Website

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8 Popular Mobile and Social Media Messaging Apps to Implement into Your Service Strategy